MYMONEY / SUPPORT
Need help? Start here.
Find practical answers for common questions about your account, synchronization, Premium and AI-powered features. If you still need help, the MyMoney support team is only an email away.
MYMONEY SUPPORTsupport@mysoftone.com
Account · Sync · Premium · AI
Protect your informationNever send passwords, one-time codes or complete payment details.
Contact the MyMoney support team
App: MyMoney · Developer: MYGROUP TECHNOLOGY AND INVESTMENT JOINT STOCK COMPANY.
When you email us, describe what happened and include your app and device version when relevant. For purchase issues, provide the store order reference only when needed — never send full card or payment details.
support@mysoftone.comCOMMON QUESTIONS
A few things you can check before contacting support.
I did not receive a verification or password-reset email.
Check your spam folder, confirm the email address you entered, and request another message in the app. If it still does not arrive, contact support. Never share a verification code with anyone.
Why is a transaction missing on my other device?
MyMoney supports offline-first behavior in compatible flows. Reconnect to the internet, allow synchronization to finish, and confirm that both devices use the same MyMoney account.
I purchased Premium, but it is not unlocked.
Sign in to the MyMoney account associated with the purchase, connect to the internet, and use Restore Purchases on the Premium screen where available. If it still fails, contact support with the store order reference; do not send payment-card details.
How do I cancel Premium renewal?
For an iPhone subscription, manage renewal in Apple Subscriptions. For Android, use Google Play Subscriptions. Uninstalling the app or deleting your account does not automatically cancel a store-managed subscription. Apple Subscriptions · Google Play Subscriptions
AI Quick Entry or Receipt Scanner got a detail wrong.
Review and edit the result before confirming it. AI can misunderstand context or recognition can be imperfect, especially with blurry, angled or incomplete receipt images.
I want to delete my account and data.
You can use account deletion inside the app or open the Delete Account page on TheMyMoney.com for guidance and an email-based request option from the address associated with your account. Open Delete Account →
Help us understand the issue faster
MyMoney versionDevice & OSSteps to reproduceWhen it happened
Share only the information needed to troubleshoot the issue. Avoid sending unrelated sensitive financial information.